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FAQ
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When Will I Receive My Order?Our current processing time is 1-4 business days for ready to ship items. Pre-order items will ship on the estimated date noted on the product description page. Once processed you will receive a confirmation email with your tracking information. Standard shipping time is 2-10 days for orders within Canada and the US; 7-14 days for international orders.
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How Can I Track My Order?You can track your order with the tracking information provided in your shipment notification email.
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Where does my order ship from?Toriko delivers all around the world from Toronto, Canada. We hope our designs will reach you soon!
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How Can I Cancel My Order?If your order has not shipped yet please send a message via our live chat for assistance. You can also send us an email toriko.brand@gmail.com. We will do our best to accommodate your request but cannot guarantee your order will be cancelled in time.
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How Can I Return/Exchange An Order?You can apply for a return or exchange within 7 days of receiving your delivery. Please contact Customer Service on our site, indicating that you would like to make a return/exchange. You can also contact us via email lecoven.info@gmail.com.
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How Do I Earn Rewards?TORIKO REWARDS Join Toriko Elite Circle and get rewarded every time you shop! Ways to Earn: Sign Up 200 Diamonds Make a Purchase 1 Diamond for every $1 spent
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How Do I Get In Touch?If you need assistance, please email lecoven.info@gmail.com (You'll receive a reply within 24 - 48 hours Monday - Friday. You can always leave us a DM on Instagram @lecoven.ca
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I've Seen An Item But Cannot Seem To Find It OnlineThank you for your interest in Le Coven! You can look up the product name using the search bar. Unfortunately if you see an item on our page and can't find it on the website the product is no longer available. Follow us on social media to stay up to date with our latest designs.
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